
The concept is neat enough, combine ZoomInfo and a tool like Salesloft/Outreach into one. Great for any scaling company who wants to kill two large birds with one stone. They also have some other useful features like call recording (Gong), scheduling (Chili Piper). Of course each individual piece might not be as strong as any of the individual tools, but when you combine all into one, it's easy for sales reps to live in just one tool for everything sales related. The only thing they don't have is a CRM. Review collected by and hosted on G2.com.
The customer service is literally the worst I've ever experienced in tech, likely because they are scaling so fast. It is unimaginably bad. Like worse than Comcast, and I'm sadly not even joking. At least Comcast will resolve your issue after hours of pain. I've been going back and forth with this team for about 6 months now and they still refuse to dedicate even one resource to solving my issue, namely that when I dial, their dialer stops working randomly. This happens relatively frequently, it used to happen once a week. It hadn't happened for a few weeks so I got cozy and assumed they'd fixed it, but it just happened again. I thought hey I can submit another ticket, but what's the point, they literally won't help me. This rep who was "helping" kept making send screenshot after screenshot and video after video of the EXACT SAME ISSUE. Absurd. Frustrating. I could use more colorful words. So yeah, if you have any issues with Apollo, good luck. It's still good/neat tech, but I am at a loss of words for their abyssmal customer service. If I had the budget I'd piece together a bunch of other tools than deal with this. It's so painful to not be able to dial. Takes enough energy to muster the spirit to dial, and to have your tool not work. For some reason when I dial, it will say ringing, but it won't ring or make a sound. Happens all the time and I've tried their basic debugging tips like clearing cache and what not. Anyways, I would recommend this product if you absolutely need these tools and you don't have a budget to use others. Review collected by and hosted on G2.com.
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