I’ve been using Zoho Desk for a while now, and I must say it’s one of the best helpdesk solutions available. Here are some of the key things I love about it: • User-Friendly Interface – The platform is well-designed and easy to navigate, even for beginners. It doesn’t take much time to get familiar with the features. • Powerful Automation – Zoho Desk has excellent automation tools that streamline ticket management, reducing manual work and increasing efficiency. The workflows and AI-powered assistance (Zia) help optimize customer support. • Multi-Channel Support – I appreciate how Zoho Desk allows me to manage tickets from multiple channels like email, social media, live chat, and even phone calls in one place. It improves response time and customer satisfaction.

One step integration with the React App.

Easy access and multiple option in report.