The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now, thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.

Yuma AI has been an invaluable asset to our customer support operations. Within just six months of implementation, we've achieved nearly 40% full automation and the AI is responding to approximately 75% of our tickets. What sets Yuma apart is its exceptional ease of use and seamless integration. Getting started was a breeze during the busy Holiday season, and the platform's intuitive interface allowed our team to quickly adapt. The ongoing support from the Yuma team has been instrumental in ensuring a smooth transition and providing timely updates. Integration with our existing systems has been a seamless process. They support a wide range of partners, making it easy to connect with our existing tools and workflows. This compatibility has significantly reduced the time and effort required for data transfer and synchronization. The positive impact of Yuma on our response times and customer satisfaction scores has been undeniable. The AI's ability to handle a significant volume of inquiries efficiently and accurately has allowed our human agents to focus on more complex issues, resulting in improved overall customer service. In conclusion, Yuma AI has proven to be a reliable and effective partner in managing our customer support. Its ease of implementation, integration capabilities, and ongoing support have made it a valuable addition to our operations. We highly recommend them to any businesses seeking to improve their customer service efficiency and satisfaction.

As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests (between 10 000 and 15 000 requests per month) and always higher customer service costs resulting from this growth. We work already with Yuma since one year, at their very beginning, and we were among their first clients. We have seen the product and the team evolve very positively over time, with an always increasing focus on quality and reliability. Now, after working and spending quite some time setting up everything, we have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time (since we set up Yuma to reply to our customers almost instantly, in 5 min time, and with the same tone of voice that our customer agents usually use to reply, in order to keep the feeling of a human touch). Companies telling you that automating customer service with AI in one or a few hours are just trying to sell you something but the reality is you need to spend some time building and improving quality AI agents, but once they are live and operating on 100% of your tickets, this is extremely efficient. I would say that the ROI of Yuma is about 4x to 6x. Yuma's team is also super reactive and their account managers and tech teams have been able to help us improve a lot our automation rates, solving issues, improving our AI agents and autopilot agents, and building more integrations for us, such a modifying subscription parameters for customers, etc... Would definitely recommend to any company that's looking to seriously level up their game and customer experience.