YourCX is a tool creating online surveys using advanced scenarios, collecting quantitative and qualitative feedback on the website (content, functionalities, changes) as well as purchasing processes and paths. In play.pl we use it to monitor processes, shopping paths optimization and to support design team in creating new functionalities through the verification of research hypotheses. Your CX enables 360-degree view of user's behavior (better understanding of prospects/customer paths) , gives us insights for business, benchmark to competitors and even technical information (such as errors). And last but not the least: The Team is great! Professional, very supportive and flexible. Highly recommended!

YourCX is user-friendly for implementing surveys. Once you’ve created a survey template that you’re satisfied with, it can be easily adapted and edited for future projects. Personally, I’ve built a survey and used it weekly, only needing to change minor details like the title, location, and names to fit each project. After taking an online training session provided by my employer, I felt comfortable and excited to use this software for my work. The customer support has been outstanding, offering additional help sessions or guiding me to the right answers. I have nothing but positive things to say about this product.

The interface impressed me; it allows me to view my customers’ experiences from different perspectives. It simplifies my work by summarizing all the surveys we receive into easily understandable data. Moreover, their consistent innovation culture and helpfulness are highly positive.