The course was a really valuable curation of a range of principles and skills to help enable a customer success manager. More than simply a process to employ this included tools on managing your workload, being effective at prioritising the inevitable balance or pro active and reactive work and how to shape conversations.

I really enjoyed both the quiz and role-playing exercises. I personally struggle to learn when only watching a webinar or reading a book. The full circle approach to the course made it very engaging for me and very easy to follow. Also, coach Alia was absolutely fantastic, inspiring, and answered a lot of questions I had in a concise, succinct, and approachable manner which I really appreciated.

Throughout the course, Antoine managed to tie up examples to the theory to see and understand what we need to know to win as an SDR.