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VOICEplug

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8 reviews
  • 2 profiles
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Average star rating
4.3
Serving customers since
2020

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VOICEplug Reviews

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rajiv r.
06/18/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Good for samll businesses - to give customers a big enterprise feel

As the owner of a small restaurant, I have had the pleasure of integrating VOICEplug AI into our operations, and the results have been remarkable. VOICEplug AI enables us to offer an interactive and conversational ordering experience for our customers, which has significantly enhanced our service quality. One of the standout features of VOICEplug AI is its seamless integration with our existing phone system, call center, drive-thru, and online ordering system. This comprehensive integration ensures that our customers can place orders effortlessly using natural language voice conversations and commands. The system's ability to understand and process these commands accurately has streamlined our order-taking process, making it more efficient and user-friendly. Since implementing VOICEplug AI, we have observed a noticeable reduction in labor costs. The AI handles a significant portion of the order-taking process, freeing up our staff to focus on other critical tasks. This efficiency has not only reduced our operational costs but also increased our overall productivity. Additionally, VOICEplug AI has positively impacted our revenue by increasing the average check size per order. The AI's interactive and conversational approach encourages customers to explore additional menu items and make larger orders. This boost in average check size has been a welcome benefit for our business. In summary, VOICEplug AI has been a game-changer for our restaurant. Its ability to provide an engaging and efficient ordering experience, coupled with cost savings and increased revenue, makes it an invaluable tool. I highly recommend VOICEplug AI to any restaurant looking to enhance their customer service and streamline their operations.
Juan Camilo A.
JA
Juan Camilo A.
06/18/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Very acucrate

Convenient when not abel to hear, or in private.

About

Contact

Phone:
+1 650-918-6100
HQ Location:
Palo Alto, US

Social

VOICEplug AI — Automate Every Order. Answer Every Customer. Across Every Channel.

VOICEplug AI is a Voice AI platform purpose-built for restaurants, automating ordering and customer engagement across every channel — phone, drive-thru, kiosk, and reservations — using natural, conversational AI. Phone AI answers every incoming call, takes orders, handles inquiries, communicates promotions, and manages reservations — 24/7, with zero hold times and zero missed calls. Customers simply talk naturally, and the AI understands, responds, and routes the order directly to the POS in real time. Drive-Thru AI replaces the traditional intercom experience with intelligent voice ordering — reducing wait times, increasing order accuracy, and upselling intelligently at every interaction. Kiosk AI brings touchless, voice-powered ordering inside and outside the restaurant — letting customers order naturally at the counter without waiting for staff, reducing queue times and improving throughput. Reservations AI handles table booking requests over the phone and other channels automatically — confirming, modifying, and managing reservations without tying up staff. Across all channels, VOICEplug is trained specifically for restaurant complexity: modifier-heavy menus, combo structures, size variants, coupons, dietary preferences, and multi-language conversations are handled natively. The AI continuously learns from every interaction, getting smarter about your menu, your customers, and their preferences over time. VOICEplug integrates with 50+ restaurant technology systems — POS, online ordering, loyalty, and payment platforms — with no new hardware and no downtime. It supports multiple languages, enabling restaurants to serve a broader, more diverse customer base without additional staffing. Restaurants using VOICEplug capture 100% of customer orders, see 12–25% higher average check sizes through intelligent upselling, reduce order-related labor costs by up to 75%, and build stronger customer loyalty through personalized, remembered experiences. From independent pizzerias to enterprise chains, VOICEplug AI turns every customer touchpoint into a consistent, revenue-generating, staff-free interaction.

Details

Year Founded
2020
Ownership
Privately Held
Website
voiceplug.ai