Vockam - Voice of Customer for Key Account Management

Vockam

1 review

For customer-obsessed key account managers: detect pain points in valuable business relationships before they become an irreversible deal breaker. The SaaS web application will help you to keeping your customer informed of the actions you are taking to continuously improve the business relationship. You will get an overview of all the elements that should be factored in when looking at the key account. Having an overview of responsibilities, individual and organizational needs, levels of satisfaction, important document, news, meeting notes, suggestions, action plans, priority performance chart, etc., all at your fingertips, and if you want, the fingertips of your strategic customer. At the same time, you can keep the customer informed about your actions on how your organization is working on further improving the customer satisfaction. Because what is worse than being ignored as a key account customer? If you are serious about building strategic relationships in a customer-oriented way, try Vockam.