I've been consistently impressed with the features, update frequency, and customer service offered by Vivun. Their development velocity has not slowed in the year plus since we've been a customer, and Vivun the company is raising the profile and value of presales within the SaaS ecosytem. My team has been able to adopt Vivun quickly - essentially full adoption within a quarter - and the flexibility of the platform supports varied use cases and sales motions for different business lines. Having visibility into product gaps that bubble up during a sales process, and the activities of my team which are leading to wins has really changed how I appreciate the role, and how we can better integrate with other business functions. Honestly, I have so much data and clarity around what's actually happening in sales processes, we are just beginning to unlock the value of the tool after a year.

Hero has allowed our small GTM team (Series B startup currently) to take our forecasting and reporting to the next level. While Hero as a standalone tool is fantastic, the added data in SFDC has opened up the doors for our AE team to forecast scheduled POCs and duration of active POCs accurately. In addition, we've implemented the presales stage to our standard reports to quickly identify any misalignment between technical sellers and the reps. The feature that allows both AEs and SEs to record Opportunity Gaps has also been very valuable for our product and engineering teams. From a UI perspective, the calendar integration is simple and efficient. The card view of the funnel is also very nice for those used to working with tools like Trello. The tie back to SFDC and not a custom data store is also helpful since it allows SalesOps and SEs the ability to update Hero activities and Deliverables while working in SFDC quickly.

It's pretty simple to enter and track your activities. I like the updated AI that reads information on your calendar and predicts associated account/opportunity information within SalesForce. This has improved over time and has decreased the amount of time required to enter my activities. Additionally, I am now focusing on the reporting aspects of what Vivun provides and there is a wealth of information available.