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Vivantio

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4.3 out of 5 stars
289 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.3
Serving customers since
2003
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Vivantio Reviews

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Profile Name
Star Rating
171
99
17
1
3
JR
Jonathan R.
08/09/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

A great product, with genuinely great customer service

|Vivantio
The Vivantio system itself is very easy to use once you've familiarised yourself with the layout. It is also very configurable in-house, which allows us to adapt it quickly to a fast-changing environment. For me though, the USP for Vivantio is their customer support - it's first class. If you need to configure the system in a certain way, or refine a rule, or modify how an area behaves, or well, anything really, Vivantio customer support is really, really responsive. I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often, and with such reliability.
Jason R.
JR
Jason R.
08/08/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Support is always readily available for any conserns.

|Vivantio
As a user for 6 years, we can say that Vivantio has always been a reliable tool for our IT team with everyday use. Vivantio can integrate with systems like Active Directory, enhancing its functionality for us. Customer support is reliable and responsive. User-friendly interface can make daily tasks easier for my IT support team.
Heba A.
HA
Heba A.
08/06/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Vivantio in the American University in Cairo

|Vivantio
The application has many powerful ITSM modules. Flexible in generating reports from the catalog or using the report generator. The updated flex view for users is excellent. Support is very responsive and helpful.

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HQ Location:
Boston, MA

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@Vivantio

What is Vivantio?

Founded in 003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

Details

Year Founded
2003