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Vivantio

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4.3 out of 5 stars
289 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.3
Serving customers since
2003
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Vivantio Reviews

Review Filters
Profile Name
Star Rating
171
99
17
1
3
SS
Sam S.
11/28/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Daily Use of Vivantio - Great!

|Vivantio
I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the eas of updating tickets. I use the system daily and helps keep me on top of tickets so customers stay up today and is customer support focused. I easily integrated into the system from using different types of software it is by far the easiest i have ever used. It is easy to implement your own changes.
CM
Carl M.
11/14/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Vivantio - PureAV

|Vivantio
Vivantio is used for logging and managing customer interactions with regard to technical issues, engineer site visits, SLA times, etc and it does this adequately.
David B.
DB
David B.
Information Technology Engineer || Cybersecurity || Application Support Analyst || MSc Information Technology
11/13/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Good experience. It does the job as expected. The price is also good.

|Vivantio
Ease of use, ease of implementation, ease of integration

About

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HQ Location:
Boston, MA

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@Vivantio

What is Vivantio?

Founded in 003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

Details

Year Founded
2003