Viima is an excellent way for members of a company to share their ideas for improving the company's cultural, logistical, and/or technical performance. These ideas can then be commented on by all employees and put to a vote, receiving constant feedback and evaluation from their colleagues and going through various phases at the discretion of the administrators. Thanks to this system, ideas can be consolidated, improved, and evaluated at every project phase until final implementation, providing a central database for all innovative processes in the company's various departments. The point system, based on interactions and the development of proposed ideas, allows employees to track their ideas, while the company can promote its own "gamification" systems to encourage innovation through the use of the application.
To scale the service development, our organization needs certain amount of structure and common agile ways of working. Viima is now helping us with that. With Viima we can collect lots of insights and ideas from the whole organization; from drivers, operations, sales, customer service, etc. We do not only engage the whole organization to service development, but we now also have transparency to the whole process; from idea to benefits realization. And most importantly, with Jira integration we can easily move validated and prioritized ideas from Viima to our development backlog in Jira. Ideas that improve customer experience and support our strategic goals.
We have received lots of feedback from all over our organization and the overall user experience has been very positive. Employees feel that the platform is user-friendly, visual, and it allows us to customize most of the fields if needed. And if we have questions, we can usually find an answer from Viima Knowledge Base. If not, we send a question to Viima support and they provide us an answer quite fast.
Viima is really easy to use, fun, engaging, and enables collecting ideas from all over the organization so that everyone can participate in ideation and continuous development. Also from the admin side its easy to setup and manage. In addition, their support team has always been really helpful. Overall a great tool.
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