Capabilities wise, I like the flexibility of the software and the insights that UserIQ provides into our customers' in-app behaviour. The segmentation rules offer a wealth of factors with which to target users, and there are various campaign types that can be used to engage users. I love the fact that UserIQ's staff themselves are (as you'd expect) aligned with customer success. This has been reflected from the beginning of my contact with the company. I initially found UserIQ (on G2, if I remember correctly) when researching digital adoption platforms (DAPs) to facilitate in-app guidance for our users. I contacted multiple DAP providers (including several big name ones) with questions, and did not find the experience pleasant with most; I had the distinct impression that some were not interested in dealing with smaller companies, as the potential value would not be high enough. UserIQ offered all the main features that the other DAP platforms offered, in addition to providing a complete customer success management solution. Crucially, most of the DAP providers I spoke to said they bill according to the number of installations of their tracking code snippet (how many sites' code it's installed in) AND the number of monthly active users (i.e.: users who are tracked by the snippet when logged in), while UserIQ charges according to the number of monthly active users only. What this meant for us was that UserIQ was significantly more affordable than other solutions, which was important to us as a small(er) company in South Africa (given the exchange rate between USD and ZAR). UserIQ also customised payment options, according to our requirements. The process from initial enquiry to becoming a client was smooth, and I was made aware of the handoff points along the journey, and who would be assisting me going forward. I have found all the people I have dealt with so far knowledgeable and a pleasure to deal with, including (and apologies if I haven't mentioned some people) Sales (Dan and Zach), Customer Success (Matthew, Daniel, and Bret), and Support (Amruth and Andres). A really nice touch that our CEO was impressed with was receiving a personalised LInkedIn message from UserIQ's CEO Tyler Winkler after the contract was submitted.

The User IQ team is extremely accommodating and helpful during and after the implementation process. The product itself is easy to implement and is fairly straightforward to configure. The product is easy for someone with little to no technical knowledge to use.

As a backend engineer, I like that it's easy to integrate with their API. The user portal is fairly intuitive, and I appreciate that the process of configuring content and content delivery is both straightforward and flexible. The quality of customer support is another strong point -- the support team has always been responsive to my requests and clear in their communication.