Upkeep is essential in the day to day operations here. I like having all the information needed to complete a task at the technicians fingertips. It makes the entire process of scheduling preventive and reactive maintenance tasks extremely streamlined and allows for user friendly analytics and reporting. I am able to build the system and simultaneously schedule work as it is built which is making it very easy to implement the system to technicians who are not used to using a CMMS. Whenever an issue arises where information is not recorded correctly or I have a hard time trying to accomplish a task, customer service is always ready to help me figure out the issue and come up with a solution. No matter your maintenacne needs or how in depth you need the sytem to be depends completely on you. It is multifaceted and options can be turned on and off with ease.

Upkeep is very user friendly. Work order process is smooth.

We had used eMaint for 13 years. About 9 months ago we started exploring options for updating the platform that we were using. We pretty quickly narrowed down the field of CMMS platforms to a core group. After taking an in-depth look at the updated version of eMaint, Upkeep and two other platforms, we decided to go with Upkeep. As a corporate manager and admin for our CMMS, my focus was giving our techs a good app to use to make their lives easier. Upkeep has done that. Our techs like the app and have taken to using it very well. Even our teams that were still on paper have adopted using Upkeep without much trouble. The web version has a nice flow to it, adding users is a breeze, the analytics and dashboard functionality for LEAN is great. The constant stream of updates, added features and refreshes have been nice. They are adding some nice features and functionality. Even in the 9 months that I have had experience with Upkeep, the changes have been at a very goood pace. The AI checklist generator is actually pretty good. I was a little skeptical at first, but for general industry equipment, it did a nice job. Support has been good. They are very responsive. Our account reps throughout the migration and deployment process have been great to work with. They listen to feature requests, provide assistance with issues that we run into and do a nice job keeping us posted on the staus of updates and bug fixes.