Extremely responsive support Intuitive workflows and strong compliance features Easy tailoring to fit our organisation’s needs Auditors consistently praise the system

The modular structure and clean interface. Each module — Document Control, Training, CAPA, NCR — sits independently, which makes phased adoption practical and daily navigation simple for quality and non-quality users alike. The flexibility to retain our own document numbering, revision conventions and process logic was a genuine differentiator. Most competitors required us to conform to their structure; Trackmedium adapted to ours. The system delivered what we needed in its standard configuration without customisations.

I generally like the integration amongst the document control model and the training model. I super duper really like the integration from the nonconformals model that leads to the CAPA module and can get linked up to the audit module as well. This helps in generating actions and assessing risks for each module with unique traceable numbers. The setup was fantastic, and the technical team was very knowledgeable, professional, and supportive. We got lots of support and training, which made it quite easy for us to have a switchover. The trackability provided by linking CAPAs to non-conformances and audits is a key feature. It's definitely a 10 out of 10 for me, based on the support I've received and the functionality and ease of the EQMS itself.