We have been customers since Tools4Ever and the transision to NIM was fairly smooth compared to other transitions we have done with other vendors products. NIM is a much more user friendly product to work with than the previous version of Tools4Ever. The navigation within NIM to make adjustments is much easier to figure out. The integration was fairly easy to get working with our setup as well.

It is more user friendly than previous program. Customer service is great and willing to help. Support helped setup our new system and made sure everything was running before we switched over.

NIM is extremely modular, making it esay to add or modify components of my user management automation. I am able to connect to various data sources and essentially create an ad-hoc relational database to centrally manage my user accounts. This solution allows me to eliminate all of the various scripts and other mechanisms scattered accross my environment that I would otherwise require, not only simplifying user account management, but also giving me much clearer visibility on the entire process. Because NIM makes use of user-defined filters to define data subsets, then a mapping mechanism to define what data you want to write to that subset, it is possible to see what changes will happen without commiting them. The data write-back only happens during a scheduled sync cycle, meaning I don't have to worry about breaking my production environment. Furthermore, the ability to create web apps for admin use as well as my end-users is extremely powerful - for example, I was able to create and deploy a delegated password-reset app for a subset of my users. I've also built some apps for use by our IT team, making it simple to manage access to systems and maintain least privilege. The engineers from T4E are very good to work with, and did all of our migration and onboarding. We spent a few weeks working together to build the automation, and by the end of it we had a fully working solution. Since taking it over from their engineers, I've made many modifications and additions to the workflow, but I could also have had their engineers do this. Their support has been very prompt and efficient responding to tickets.