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32 HelloID Reviews
Overall Review Sentiment for HelloID
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First off their customer service is amazing, we have been working with their team for a while now and they still amaze me with their speed and how helpful they are. Secondly, the product works great, they maintain it on a regular basis, and have custom scripts to import with 90% of the work done for you. I have implemented scripts from their GitHub integration, as well as a few scripts of my own. Easy to do, and amazing to see in action. The audit reports work great, I can see who did what, when, and if it worked. The fact that I can sign into the dashboard outside of my domain, see audits, make changes, and get results is mind-blowing. Review collected by and hosted on G2.com.
Some issues on upgrades cause you to have to reboot the service on the DC, but honestly not a major deal. I just created a task to restart the service nightly, not really needed, but I just wanted to be covered.
Some of the features make perfect sense to use but are hard to explain to an end-user that is not tech-savvy. For example, in account creation, there is the option to have the account expire, which is easy to understand what it does, but apparently not, we have had to remove this option from our script as our HR department would mess this up. Not an issue with the product, more of an issue with the department.
It can take a while to hear back from a rep if you are working on something, as many people are moving over to HelloID now. But when they do get back to you, they are helpful and make sure you get the answers you are looking for. Review collected by and hosted on G2.com.
The best thing about HelloID is the ability to manage user provisioning yourself instead of relying on a vendor to do it. The rules are very granular and allow a lot of control. Review collected by and hosted on G2.com.
We are just at the beginning of our switch to HelloID. Right now it is a complex system but it is getting easier with use. I can definitely see the power that HelloID provides. Review collected by and hosted on G2.com.
The integration between a proprietary HR package and Active Directory saves us time and cost. In the past, we had to run reports to see who was active and what accounts we needed inactivate. Review collected by and hosted on G2.com.
The interface is very clean and organized, but there are a lot of options and as a newer customer, we find ourselves going to support often when there are ways we can support ourselves. I would also like to see more options for group memberships and removing accounts from non-default groups when an account is inactivated. Review collected by and hosted on G2.com.
The admin console is easy to navigate. On the user side, users can see icons on their dashboard and login with one click. I haven't used other competitors, so I am not really sure how it compares. Review collected by and hosted on G2.com.
With some apps, after a password in Active Directory, users have to go in and update their credentials. I wish there were some sort of indicator, like a red dot or something to let them know. We get lots of calls about this after password changes. Review collected by and hosted on G2.com.
Hello ID gives us the flexibility to do the things we want to do and support typically gets right back to me and is very helpful. Review collected by and hosted on G2.com.
Setup is complicated and documentation is often incomplete or not up to date. I wouldn't get real far without support. Review collected by and hosted on G2.com.
From start to finish HelloID was great with the project. They actively would revisit custom scripts to meet our needs. MSAD and Google Workspace automation from Skyward exports. Review collected by and hosted on G2.com.
Apart from a very minor detail or two in the Admin Console (Menu Paths), I can't find any complaints about their services at HelloID. Their customer service is also very helpful and knowledgable. Review collected by and hosted on G2.com.
it is portal-based now so you can write rules now instead of writing code for the scripts. there are videos now on how to create rules. it can sync with Azure and Google as well. Review collected by and hosted on G2.com.
The password sync module is not there which we used in the past through the UMRA product. Because of that, we have to use a separate server for just the PSM module. Review collected by and hosted on G2.com.
Hello ID has completely revolutionized the way we provide IT support at my job. We've more the doubled our efficiency when it comes to provisioning users and helping our customers. Review collected by and hosted on G2.com.
The only negative my team has experienced is that there was a small transition when we implemented Hello ID that caused minor confusion among some staff members. Review collected by and hosted on G2.com.
HelloID was very easy to setup and configure. For the most part, it's been a "set and forget" kind of system for us. Review collected by and hosted on G2.com.
In my experience, the tools and technology used seem a bit outdated. I think the server side could be cleaned up and simplified a bit. Review collected by and hosted on G2.com.
