It gives us easy access to call our clients and also messages basically like a phone.

International numbers for all our Markets.

Toky works very well for single-agent or multi-agent helpdesk scenarios. Their desktop client is top notch and their Android client works well too though we had some issues with bluetooth. It gracefully handles multiple people using multiple numbers and has a built in voice tree. Support is top notch. Been off and on with them for years for various reasons and had some terrible experiences at other providers.