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Tidio

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4.7 out of 5 stars
1,572 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.7
Serving customers since
2013
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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1367
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Tidio Reviews

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Profile Name
Star Rating
1367
215
25
5
6
AU
Adarsh U.
03/11/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Fast setup, easy customization, good UI/UX.

|Tidio
I loved the quick setup of Tidio. I had good UI/UX and awesome customization. So much is included in the free plan itself. Tidio is better than all of its competitors.
Marcel T.
MT
Marcel T.
03/11/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Best Chat platform used

|Tidio
I recommend Tidio especially to those looking for a solution to answering quickly with or without a bot. There I'd an accompanying app to help you stay on top of incoming messages and to help track your team.
FH
Farhan H.
03/10/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Tidio Chat: A Game-Changer for Customer Support

|Tidio
Tidio Chat is a feature-rich live chat solution that can be a real game-changer for businesses looking to provide better customer support. Its user-friendly interface makes it easy to customize the chat widget and personalize it to match your brand. The chatbot feature is also impressive, as it allows businesses to automate their responses and save time on repetitive tasks.

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HQ Location:
San Francisco, California

Social

@tidiochat

What is Tidio?

Tidio is a customer experience tool that helps small businesses serve their clients efficiently. Our flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world. We use our expertise to build products that give our customers autonomy and full ownership of their communication. We want Tidio to be simple and fair, which means easy-to-use tools and transparent pricing. This is only possible because our product reflects the company and the way we work. We trust each other and work with a high degree of autonomy. We are fair and transparent, so that everyone is on the same page. And we are not just avid learners, we are eager to share our expertise with each other.

Details

Year Founded
2013