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Tidio

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4.7 out of 5 stars
1,572 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.7
Serving customers since
2013
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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1367
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25
5
6

Tidio Reviews

Review Filters
Profile Name
Star Rating
1367
215
25
5
6
Andrew D.
AD
Andrew D.
05/31/2023
Validated Reviewer
Verified Current User
Review source: Organic

An Exceptional Product & Service

|Tidio
It is genuinely difficult to pick a single best thing about Tidio. Firstly, the service we get from their support staff is world-class. They are always open to feedback, and will frequently circle back on us with features we request - even providing beta access to upcoming features we are highly interested in. It's clear that they care about their product & the people who use it - and I think that makes it the #1 reason to pick this product.
GF
Greg F.
05/12/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

very simple to use and great tool to interact with customer

|Tidio
easy of use simple log in and go get messages from incoming traffic whish great
Joseph O.
JO
Joseph O.
CEO and CTO Webworks LLC
05/09/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Real time CRM

|Tidio
The intuitive chat bots can actually take care of your customers before you come around. Chat bots come in handy when you are not always around and available to attend to your visitors.

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HQ Location:
San Francisco, California

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@tidiochat

What is Tidio?

Tidio is a customer experience tool that helps small businesses serve their clients efficiently. Our flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world. We use our expertise to build products that give our customers autonomy and full ownership of their communication. We want Tidio to be simple and fair, which means easy-to-use tools and transparent pricing. This is only possible because our product reflects the company and the way we work. We trust each other and work with a high degree of autonomy. We are fair and transparent, so that everyone is on the same page. And we are not just avid learners, we are eager to share our expertise with each other.

Details

Year Founded
2013