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Tidio

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4.7 out of 5 stars
1,572 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.7
Serving customers since
2013
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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1368
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6

Tidio Reviews

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Profile Name
Star Rating
1368
215
25
5
6
Syed Aamir A.
SA
Syed Aamir A.
IT Consultant | Entrepreneur | Founder & CEO - Digismarties
02/12/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Ultimate Communication Toolbox for businesses

|Tidio
Almost all of the features provided are great with a user-friendly interface. I love the automation stuff with chatbots where most of my chats are handled by them. It's really a convenient and cost-effective chat messenger for me and my business. The bots employ AI solutions to recognize customers’ queries and act upon them which is perfectly awesome. They can also save abandoned carts, offer discounts, generate leads, and much more. Plus, they work 24/7, so you can get a good night’s sleep. Highly recommended to all my circle and friends.
Jose R.
JR
Jose R.
02/07/2024
Validated Reviewer
Verified Current User
Review source: Organic

Easy to use sales and chat interface

|Tidio
Has everything to communicate with customers in one page and easy to use interface.
Kayela J.
KJ
Kayela J.
Helping B2B tech leaders navigate through the haze of marketing advice with proven strategies.
01/30/2024
Validated Reviewer
Verified Current User
Review source: Organic

Top-Notch Chatbot Platform

|Tidio
I have used other chatbots before, but none as comprehensive as Tidio. What really stands out to me is the ability to choose templates based on my strategies and goals. This really helps simplify the setup process while maximizing performance. Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.

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HQ Location:
San Francisco, California

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@tidiochat

What is Tidio?

Tidio is a customer experience tool that helps small businesses serve their clients efficiently. Our flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world. We use our expertise to build products that give our customers autonomy and full ownership of their communication. We want Tidio to be simple and fair, which means easy-to-use tools and transparent pricing. This is only possible because our product reflects the company and the way we work. We trust each other and work with a high degree of autonomy. We are fair and transparent, so that everyone is on the same page. And we are not just avid learners, we are eager to share our expertise with each other.

Details

Year Founded
2013