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Tidio

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4.7 out of 5 stars
1,572 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.7
Serving customers since
2013
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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1367
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25
5
6

Tidio Reviews

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Profile Name
Star Rating
1367
215
25
5
6
Dave H.
DH
Dave H.
Owner at davehashley Web Development Services
08/20/2024
Validated Reviewer
Verified Current User
Review source: Organic

Powerful chatbot

|Tidio
I've tried many bots! Tidio is powerful and easy to install. I just put it on my WP site. Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. The mobile app lets me know when some on uses the chat. I can personally chat with visitors too..More features are available too.. 7 day free trial of everything and a free plan that will works now for me.. Highly recommend!
MC
Madeline C.
08/20/2024
Validated Reviewer
Verified Current User
Review source: Organic

Tidio is a very easy set up for a very significant result.

|Tidio
Tidio is a great way to capture users who may have bounced from the site. It can immediatly help solve a need the cutomer has.
PN
Paul N.
08/17/2024
Validated Reviewer
Verified Current User
Review source: Organic

Truly a life saver

|Tidio
I like that Tidio is very easy to use & managed for my Shopify business. It helps create more trust with my online customers and it's mobile version of the app is great! I can see who visits the store and the experience overall is really amazing. I recommend 100%

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HQ Location:
San Francisco, California

Social

@tidiochat

What is Tidio?

Tidio is a customer experience tool that helps small businesses serve their clients efficiently. Our flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world. We use our expertise to build products that give our customers autonomy and full ownership of their communication. We want Tidio to be simple and fair, which means easy-to-use tools and transparent pricing. This is only possible because our product reflects the company and the way we work. We trust each other and work with a high degree of autonomy. We are fair and transparent, so that everyone is on the same page. And we are not just avid learners, we are eager to share our expertise with each other.

Details

Year Founded
2013