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Tidio

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4.7 out of 5 stars
1,572 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.7
Serving customers since
2013
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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1367
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5
6

Tidio Reviews

Review Filters
Profile Name
Star Rating
1367
215
25
5
6
Shabbir Y.
SY
Shabbir Y.
Aspiring Full Stack Developer at Masai School
01/06/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great tool for handling customer chats

|Tidio
I like how easy it is to use. Setting up the chatbot took hardly any time, and it works perfectly for answering customer queries. The live chat feature is quick, and I get instant notifications when someone messages. The best part is it looks professional but is simple enough to manage without much tech knowledge.
KS
Kira S.
01/04/2025
Validated Reviewer
Verified Current User
Review source: Organic

Muy satisfecha con el resultado

|Tidio
Es muy fácil de instalar, las respuestas de IA son increíbles porque ahorran mucho trabajo y da respuestas muy precisas. Puedes obtener información de tus clientes en tiempo real y convertirlas en ventas muy rápidamente. Es genial.
Søren Skov R.
SR
Søren Skov R.
Salgsansvarlig/afdelingsleder
01/03/2025
Validated Reviewer
Verified Current User
Review source: Organic

User friendly, but needs some smarter functions.

|Tidio
That I can have it on my phone, so I'll get notified when there's a chat message.

About

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HQ Location:
San Francisco, California

Social

@tidiochat

What is Tidio?

Tidio is a customer experience tool that helps small businesses serve their clients efficiently. Our flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world. We use our expertise to build products that give our customers autonomy and full ownership of their communication. We want Tidio to be simple and fair, which means easy-to-use tools and transparent pricing. This is only possible because our product reflects the company and the way we work. We trust each other and work with a high degree of autonomy. We are fair and transparent, so that everyone is on the same page. And we are not just avid learners, we are eager to share our expertise with each other.

Details

Year Founded
2013