* Ease of Integration * Ease of use. Multiple channels on slack were integrated and trained within minutes * Their Chrome plugin is nifty tool which allows our engineers to maintain context of the ticket while leveraging the ThreadoAI bot * Flexibility to integrate and query on multiple resources like excel sheets, PDFs and other non public URLs. * The product team is agile and focussed on customer success. Loved the way they turned feedback into features in a short span of time * New and effective features are being rolled out at regular intervals * Customer Support responsiveness. This was particularly impressive. Their whole team is keen to resolve customer issues promptly. Not sure if this will change once they scale, for now their support is amazing.

The simplicity with which you can enable their services and the assistant is pretty accurate. Another aspect is how quick they are with their iterations and really awesomw support.

I loved Threado's ability to learn from internal product documentations and provide conversational experience when accessing relevant information. Its ability to continuously learn from support tickets when integrated with ITSM platforms makes it even more versatile.