The flow of the presentation is really well organized and easy to follow. He begins by laying the foundation with basic human tendencies and psychological theories and later gets into the nitty gritty cadences of follow up-email etiquette. He's also completely open minded and acknowledges that everyone has their own style and approach that works for them.

Richard's training is relevant, current, and representative of industry best practices. He invested time after training to ensure best practices we're adopted and not forgotten in a classroom setting.

Richard brings a high level of expertise and energy to each session. He engages each of the SDRs and spends 1x1 time with them after to allow them to guide their learning.