- open source, any one can run and customize. - one stop solution to manage administrative and financial tasks. - plugins can help customizing to a great extent. - control and track the hardware / software incidents - excellent visual implementation - improve the experience as much as user level as administrator. - allows to have a control of the tickets and to give solution for the priority of the same besides generating reports - easy enough to use and does the job - modern style best web interface - it is a versatile tool along with ease of use - Open Source and you can modify the code. - commutity - allows to have a control of the tickets and to give solution for the priority of the same besides generating reports - possible to associate the mail to create the ticket automatically - possible to take to the follow-up of projects - all the data available (incidents per month, time of resolution of incidents, delay of the service, etc)

I am able to customize GLPI with the use pf plugins. I am also able to track performance, quality and efficiency of teams.

It is very easy to use, also, my colleagues like it