Being a heavy NetSuite user and consultant, it's important to be able to have an app that helps us centralize the information. As consultant, it helped me easily send and obtain customer responses via surveys, triggering them by specific milestones within the project. The real-time Dashboard is really helpful as it displays the responses clearly.
We use NetSuite to run our business, so we love to have everything in the same system. Now it's easy for us to send surveys automatically after certain events in NetSuite, and see the results in our Dashboard across all users in real-time.
Buil in NetSuite, so all our surveys and responses are based on NetSuite events. We can create Reports in NetSuite very easy because they are all based on NetSuite records. Creating reports like NPS by Sales Rep, NPS by Support Rep, NPS by Location, NPS by Subsidiary are all very easy.
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