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SuiteFeedback Reviews & Product Details

SuiteFeedback is a modern feedback management system based on the Net Promoter System (NPS) natively built on the NetSuite unified cloud suite, your system of record. It allows you to collect feedback, route it to the right team members, and reach out to customers with customized follow-up workflows. In short, it allows you to turn insights into immediate, transformative action. Once feedback is collected in NetSuite using SuiteFeedback survey templates, you gain a 360-degree view of customers. Rather than storing customer responses in an Excel spreadsheet or siloed NPS software — where it could soon be forgotten — SuiteFeedback turns responses into actions defined by you to improve the customer experience. For customer-facing teams, executives, and managers, measuring NPS with SuiteFeedback also means less guesswork. Everyone with access to NetSuite can get a clear picture of customer health by seeing the NPS on a customer record and on NetSuite dashboards for any role. Key Benefits * Correlate Financial, Operational and Experience information in one place. * Operationalize the Voice of the Customer. * High Internal Adoption – No need to learn a new system. * High Employee and Executive engagement. * Limited to no formal training – No need to learn a new system. * Easy to share feedback across the organization. * Account or Contact based Feedback assignment. * Run a world-class Net Promoter System. * Natively built in NetSuite. * No new systems integrations. Key Features *Advanced survey template editor *Complete Net Promoter System Management *Pre-built Survey Triggers *Relationship NPS *Transactional NPS **Pre-built Close the Loop workflows *Text Analytics *Customizable roles and permissions *Pre-built NPS workbooks and customer analytics *Zapier Integration

Seller

SuiteFeedback

Discussions

SuiteFeedback Community

Languages Supported

English, Spanish

Overview by

Mar Ferrario

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SuiteFeedback Media

SuiteFeedback Demo - NPS and Feedback KPI

SuiteFeedback Demo - Survey Customization

SuiteFeedback Demo - Global NPS Trend Graph

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UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/2/2024

"Quick and valuable customer feedback tool"

5/5

What do you like best about SuiteFeedback?

Being a heavy NetSuite user and consultant, it's important to be able to have an app that helps us centralize the information. As consultant, it helped me easily send and obtain customer responses via surveys, triggering them by specific milestones within the project. The real-time Dashboard is really helpful as it displays the responses clearly. Review collected by and hosted on G2.com.

What do you dislike about SuiteFeedback?

Building custom reports requires NetSuite technical knowledge. There are regular updates and releases including new reports though. Review collected by and hosted on G2.com.

DM

David M.

Operations

Small-Business (50 or fewer emp.)

1/22/2022

"Customer feedback on Auto-pilot"

5/5

What do you like best about SuiteFeedback?

We use NetSuite to run our business, so we love to have everything in the same system. Now it's easy for us to send surveys automatically after certain events in NetSuite, and see the results in our Dashboard across all users in real-time. Review collected by and hosted on G2.com.

What do you dislike about SuiteFeedback?

ALthough it offers many Reports out of the box, to build your customer reports, you need to know NetSuite and we don't have an NS ninja in our team. The team releases new reports every quarter so it helps. Review collected by and hosted on G2.com.

Recommendations to others considering SuiteFeedback:

If you are sticking with NetSuite, this app is a no-brainer, and the team has been great supporting us. Review collected by and hosted on G2.com.

What problems is SuiteFeedback solving and how is that benefiting you?

We used to have an NPS app, which was great but sending surveys wasn't automatic, and results were sent to management every month via excel. Now we can see in our dashboard all the information, understand trends, and most importantly, understand our customers. Its like customer feedback on auto-pilot. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/20/2021

"Very happy with SuiteFeedback"

5/5

What do you like best about SuiteFeedback?

Buil in NetSuite, so all our surveys and responses are based on NetSuite events. We can create Reports in NetSuite very easy because they are all based on NetSuite records. Creating reports like NPS by Sales Rep, NPS by Support Rep, NPS by Location, NPS by Subsidiary are all very easy. Review collected by and hosted on G2.com.

What do you dislike about SuiteFeedback?

The UI but that is because of NetSuite's UI. Review collected by and hosted on G2.com.

Recommendations to others considering SuiteFeedback:

SuiteFeedback is not Survey Software. It's a Survey AddOn based on the NPS, CSAT and CES frameworks, and works really well with NetSuite. Very well thought out. Review collected by and hosted on G2.com.

What problems is SuiteFeedback solving and how is that benefiting you?

We are running many Survey Flows in parallel, after an order has been closed to understand the sale process after a project has been closed to understand the quality of the delivery and after support ticket has been closed to understand the level of support we are offering. Review collected by and hosted on G2.com.

CD

Cole D.

Small-Business (50 or fewer emp.)

4/22/2020

"Experts on both survey software and best practices to help our customers"

5/5

What do you like best about SuiteFeedback?

The automation our team has now. It feels like we added a team member because after setting up SF, it does the rest of the work for you. Not much management we need to do on a weekly basis Review collected by and hosted on G2.com.

What do you dislike about SuiteFeedback?

The design is pretty spartan, but it does the job. Not a huge issue, just a comment. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

3/3/2020

"Top NetSuite app"

5/5

What do you like best about SuiteFeedback?

Because it 100% built in NetSuite it made it really easy for everyone at RedDot to engage with customer feedback. Adoption was great. Very well thought out system overall and the team has really help us come with a strategy for NPS and feedback. Review collected by and hosted on G2.com.

What do you dislike about SuiteFeedback?

The NetSuite UI is not ideal... but not a big deal Review collected by and hosted on G2.com.

Recommendations to others considering SuiteFeedback:

It is super flexible and the team is very knowledgeable of NetSuite. We couldnt understand the power of operationalizing customer feedback until we saw it integrated to all our business data. Go for it. Review collected by and hosted on G2.com.

What problems is SuiteFeedback solving and how is that benefiting you?

We can run Transactional and Relationship surveys to all our customers. This means we understand our customers and their experience with us at every stage of the journey... “moments of truth”. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

3/12/2020

"This is Feedback Management on Steroids"

5/5

What do you like best about SuiteFeedback?

Integration to NetSuite

Everyone sees the feedback all the time.

Real time access to feedback

Automatic Triggers and Actions to Close the Feedback loop. Review collected by and hosted on G2.com.

What do you dislike about SuiteFeedback?

The Netsuite UI primarily, but it is not a huge problem as we are used to using NetSuite so ... Review collected by and hosted on G2.com.

What problems is SuiteFeedback solving and how is that benefiting you?

We dont need another tool or app to manage feedback. The benefits are the high adoption internally as they dont need to learn a new tool and have another login to another app. Another benefit is that the entire Net promoter System lives there so we see the impact Promoters have in our Reorders and we can take action immediately when a top customer leaves us a Detractor rating. Review collected by and hosted on G2.com.