The proactivity and reactivity of the Support team.

I've been using Stova for my event management role for around 5 years now, we host around 1000 events per year at different times and locations accross Australia. The features within the system are vast, it really can do almost everything you need it to do - I'm sure there are still a lot of functions that I'm not aware of. The main functions we use it for customer registrations, reminder emails, checking in attendees, post-event surveys and reporting. The customer support is fantastic, emails are responded to quickly, instructions and troubleshooting are detailed, and staff follow up until solutions have been found. Overall it's reliable, detailed, flexible and meets our needs.

The only advantage of using Aventri/Stova is that the program accepts credit cards.