Sona has enabled the centralisation and standardisation across our organisation. The fact that Sona is web and app based is the perfect combination to be able to use it where ever you are and with whatever device you have available. It has enabled easier management oversight, reporting and for staff, a much easier way of seeing their work patterns, and being able to pick up hours whenever they are available. The Customer Success team are in frequent communication and like to hear from their customers what they need from the system and ask how is best to do that. They have the technical know-how for the Care Sector to have a product that provides the best solutions for us.

Sona took the time to understand our needs as a specialist care provider and we werre able to ammend an already fantastic rostering sytem into something more bespoke. Finding a sysyem that aligns with all our business objectives of what we were looking for was difficult. We required somethibng that was really user friendly for our support team but also easy to navigate for our administration and management team. Sona really fit the bill for that. The implementation phase was smooth and efficient. They were proactive in addressing any potential challenges and provided clear, timely communication throughout the entire process. Having one point of contact for all our issues made the implementation really seamless. One of the standout aspects of working with Sona was their unwavering support. Their team was always available to answer our questions, offer guidance, and ensure that we were fully comfortable with the new system. This level of support has been invaluable to our team as we adapted to the changes. We continue to recieve support and cannot give enough kudos to our Customer success manager Louise who has supported us through the whole journey. Since the integration, we have seen mass improvements in our workflow and efficiency. Rostering now takes significantly less time meaning our administration and management team can focus on other areas. The new system has streamlined our processes, reduced tasks such as invoicing which has reduced down from a full days processing to 2 hours and allowed us to focus more on strategic initiatives. The positive impact on our business has been undeniable. In summary, we would choose Sona again in a heartbeat because the system has made a huge impact on effeiciency within the organisation.

As a forward-thinking social care organisation, we are constantly exploring innovative solutions to streamline our operations and elevate the quality of care we provide. After an extensive review of the market for integrated rostering, HR, and payroll systems, we are pleased to announce our decision to implement Sona. Seamless Integration The need for a unified system that facilitates a smooth workflow between rostering, HR, and payroll functionalities was a key factor in our decision-making process. Sona offers a seamless, integrated solution that promises to minimize administrative inefficiencies and enhance staff and service user experience. Industry-Specific Expertise What sets Sona apart is its grounding in the real-world needs of the social care sector. Built by industry professionals, the system is attuned to the unique challenges and ever-changing demands of social care. User-Centric Approach Sona places a strong emphasis on user experience, offering an intuitive interface that is easy to navigate. We anticipate that this user-centric approach will translate into a quicker adaptation period for staff, and a more streamlined service delivery process for our service users. We are particurly excited by the lines of real time feedbaclk and communication it will give front line staff with leaders accross our organization. Scalability With our commitment to sustainable and adaptable care models, Sona's scalability assures us that as our services grow and evolve, our operational tools will keep pace, making it a sustainable investment for the long term. In summary, Sona’s integrated, sector-specific, and scalable features make it an ideal choice for Cartrefi Cymru.