# Sona Reviews **Vendor:** Sona **Category:** [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software) **Average Rating:** 5.0/5.0 **Total Reviews:** 10 ## About Sona Sona is the next-generation workforce management solution for large operators, where consumer grade design is matched by AI-driven decision making. Backed by world-class investors, including Google's AI fund, Gradient Ventures, Sona combines end-to-end WFM functionality - including Scheduling, Time & Attendance, HR and Payroll - with truly intelligent AI capabilities that enable real-time actionable insights geared towards driving revenue and increasing employee satisfaction. ## Sona Pros & Cons **What users like:** - Users love the **efficient attendance management** of Sona, enabling quick scheduling and seamless integration with payroll. (2 reviews) - Users value Sona's **comprehensive features** that enhance workflow, support management, and streamline processes seamlessly. (2 reviews) - Users praise Sona's **exceptional customer support** , highlighting their proactive communication and unwavering assistance throughout the transition. (2 reviews) - Users appreciate the **ease of use** of Sona, streamlining scheduling and enhancing team communication effortlessly. (2 reviews) - Users value Sona's **easy implementation** , which facilitated a smooth transition and improved overall organizational efficiency. (2 reviews) - Efficiency (2 reviews) - Users commend Sona for its **user-friendly design** , seamless implementation, and exceptional customer support, enhancing workflow efficiency. (2 reviews) - Users highlight Sona's **unwavering support** and timely communication, making adaptation to the new system smooth and efficient. (2 reviews) - Scheduling Ease (2 reviews) - Simple (2 reviews) **What users dislike:** - Users find the **complexity of Sona's implementation** challenging, needing adjustments and clearer communication on new features. (1 reviews) - Users find the lack of **insufficient information** on new features makes them challenging to navigate and fully utilize. (1 reviews) - Users find Sona's **limited features** initially challenging, requiring significant adjustments and better communication about updates. (1 reviews) - Users note the **lack of clear communication on new features** , leading to adjustments and difficulties during implementation. (1 reviews) - Users find **unexpected changes** in Sona exciting yet lacking guidance, making adaptation a bit challenging. (1 reviews) ## Sona Reviews ### 1. The HR superpower in my pocket. **Rating:** 5.0/5.0 stars **Reviewed by:** Satpal S. | Senior Associate - Recruitment, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Sona?** Sona is like having a magic wand for workforce management. Scheduling that used to take me hours now feels like a 3-click game. My team loves checking shifts on their phones instead of chasing endless emails, and I love seeing payroll and attendance line up without headaches. It’s smooth, smart, and honestly makes me look like a superhero manager. **What do you dislike about Sona?** If I had to nitpick, sometimes new features appear like surprise gifts — exciting, but without the manual! A little extra guidance would make them easier to unwrap. Apart from that, it’s mostly tiny quirks that don’t outweigh the huge time savings. Honestly, it’s the kind of software you ‘dislike’ only when you’re spoiled by how good it already is. **What problems is Sona solving and how is that benefiting you?** Sona has turned our scheduling chaos into calm. No more messy spreadsheets, last-minute calls, or payroll mismatches — everything is streamlined in one place. It solves the headache of managing shifts, tracking attendance, and keeping HR records accurate, all while giving us real-time visibility into our workforce. The biggest benefit is the time saved — hours of admin work have been replaced with a few simple clicks, letting us focus on people instead of paperwork. ### 2. A solution that is focused on being the best for their sector **Rating:** 4.5/5.0 stars **Reviewed by:** Lou L. | Care Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Sona?** Sona has enabled the centralisation and standardisation across our organisation. The fact that Sona is web and app based is the perfect combination to be able to use it where ever you are and with whatever device you have available. It has enabled easier management oversight, reporting and for staff, a much easier way of seeing their work patterns, and being able to pick up hours whenever they are available. The Customer Success team are in frequent communication and like to hear from their customers what they need from the system and ask how is best to do that. They have the technical know-how for the Care Sector to have a product that provides the best solutions for us. **What do you dislike about Sona?** In the beginning of our implementation it was harder to see what the end product would do, so we have had to make some substantial adjustments along the way. Some new product features have been released but not always communicated well, this is something Sona have taken feedback on and have improved drastically. **What problems is Sona solving and how is that benefiting you?** We did not have a centralised rostering system and this meant that the roster and HR system were not always aligned with the informaiton they held. We do not have an integration but have access to both and can easily check one against the other, thereby ensuring that staffing costs are kept within budget. We also wanted to come away from paper timesheets, and Sona has enabled this with having a Time and Attendance feature in their app and system. ### 3. A seamless system intergration that exceeded out expectations.... **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy F. | Growth and Development Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Sona?** Sona took the time to understand our needs as a specialist care provider and we werre able to ammend an already fantastic rostering sytem into something more bespoke. Finding a sysyem that aligns with all our business objectives of what we were looking for was difficult. We required somethibng that was really user friendly for our support team but also easy to navigate for our administration and management team. Sona really fit the bill for that. The implementation phase was smooth and efficient. They were proactive in addressing any potential challenges and provided clear, timely communication throughout the entire process. Having one point of contact for all our issues made the implementation really seamless. One of the standout aspects of working with Sona was their unwavering support. Their team was always available to answer our questions, offer guidance, and ensure that we were fully comfortable with the new system. This level of support has been invaluable to our team as we adapted to the changes. We continue to recieve support and cannot give enough kudos to our Customer success manager Louise who has supported us through the whole journey. Since the integration, we have seen mass improvements in our workflow and efficiency. Rostering now takes significantly less time meaning our administration and management team can focus on other areas. The new system has streamlined our processes, reduced tasks such as invoicing which has reduced down from a full days processing to 2 hours and allowed us to focus more on strategic initiatives. The positive impact on our business has been undeniable. In summary, we would choose Sona again in a heartbeat because the system has made a huge impact on effeiciency within the organisation. **What do you dislike about Sona?** Not a dislike but the guides that hve been created now were nt available in Sona infancy but have been really beneficial to us since they have been created. **What problems is Sona solving and how is that benefiting you?** The implementation of the new rostering system has been a game-changer for our management team. It has significantly streamlined our scheduling process, freeing up a considerable amount of time that we can now dedicate to other important tasks and strategic initiatives. This efficiency gain has not only improved our workflow but has also allowed us to focus on areas that drive growth and innovation. ### 4. seamless and intergrated fostering, HR and Payroll solution for social care. **Rating:** 5.0/5.0 stars **Reviewed by:** Geraint J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Sona?** As a forward-thinking social care organisation, we are constantly exploring innovative solutions to streamline our operations and elevate the quality of care we provide. After an extensive review of the market for integrated rostering, HR, and payroll systems, we are pleased to announce our decision to implement Sona. Seamless Integration The need for a unified system that facilitates a smooth workflow between rostering, HR, and payroll functionalities was a key factor in our decision-making process. Sona offers a seamless, integrated solution that promises to minimize administrative inefficiencies and enhance staff and service user experience. Industry-Specific Expertise What sets Sona apart is its grounding in the real-world needs of the social care sector. Built by industry professionals, the system is attuned to the unique challenges and ever-changing demands of social care. User-Centric Approach Sona places a strong emphasis on user experience, offering an intuitive interface that is easy to navigate. We anticipate that this user-centric approach will translate into a quicker adaptation period for staff, and a more streamlined service delivery process for our service users. We are particurly excited by the lines of real time feedbaclk and communication it will give front line staff with leaders accross our organization. Scalability With our commitment to sustainable and adaptable care models, Sona's scalability assures us that as our services grow and evolve, our operational tools will keep pace, making it a sustainable investment for the long term. In summary, Sona’s integrated, sector-specific, and scalable features make it an ideal choice for Cartrefi Cymru. **What do you dislike about Sona?** Nothing obviouse yet, we have some risk assesments on the implementation given that there is significent reliance on a single system. Sona could improve there offer by giving some up front guidance / reasurance in terms of back up / contingency planning / down time response. **What problems is Sona solving and how is that benefiting you?** Sona is giving us a streamlined and intergrated solution to our rostering, HR and Payroll needs. Our organisation has relied on fractured systems, which makes it difficult to use data effectivly to drive efficency accross the organisation. ### 5. Great product, It's easy to use, saves time ... and money! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen W. | Business Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Sona?** This product allows us to manage and control our rosters more effectively, we no longer have messy paper rosters with scribbles from staff swapping shifts displayed on notice Boards.Monthly rosters are created from templates in minutes, which is a real time saver. Our managers can published available shifts which notifies our staff on the app instantly, managers no longer have to make multiple phone calls to ask staff if they can cover shifts saving vast amounts of time.Our staff can check when they are working from anywhere at anytime, and they are now picking up available shifts which has already saved us paying elevated agency worker costs.Another great feature is Sona 'Wellbeing' where staff check-in to tell us how they feel. Making sure our staff are happy in their roles is extremely important to us, this is a great tool to help us monitor this and we are hoping this will improve retention. **What do you dislike about Sona?** You don't have the ability to check your staffs details, managing staff is currently performed by Sona. Although requests are processed quickly this is not ideal, however I am aware a 'Users Management' feature will be available soon which should resolve this. **What problems is Sona solving and how is that benefiting you?** The Sona app is adaptable to our circumstances, there are no 'problems' just tweaks we would like to make to the system so it works for us which Sona have done on all occasions. For example, we look forward to the user management feature so we can manage our own staff without replying on forms and messaging. We are currently developing a payroll report which we can use to import into Sage Payroll which will hopefully save our finance team days of time manually checking staff hours. ### 6. Professional, forward thinking and easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Caren B. | Head of People, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Sona?** Sona has worked with Majesticare to ensure that a holistic solution is provided. They have listened to our requirements and frustrations with current systems and worked with us to provide a system that will work for our teams and us and not just meet our requirements but improve our overall offering. They have ensured the right people within the team are available to answer any questions and have come across extremely knowledgeable within their fields as well as being excellent at communicating regarding our current projects. We are very much looking forward to working with the Sona team in the future. **What do you dislike about Sona?** I am just looking forward to getting the solution set up and launched within our homes. **What problems is Sona solving and how is that benefiting you?** Sona are working with us to provide a Team Management/clock-in system solution. They are helping us to improve our current offering to employees within our team and also making the process easier to manage from a compliance and administration perspective. Any historical issues we have highlighted with past management of these systems - Sona has worked to provide us with a comprehensive solution. The best part is, they always keep the solutions simple, easy to understand and administer. ### 7. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Claire K. | Head of HR & Recruitment , Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Sona?** The team at SONA could not be more helpful and accommodating, they are always keen to hear new ideas and take initiatives to better enhance the product. The system is very user-friendly not just for the end-user but also for the administrators - it is so simple to use and so very effective at what it does. **What do you dislike about Sona?** I have not found anything I dislike yet, the product is constantly being developed and sometimes this can take time but given the growing nature of the business they do manage expectations well on this and always deliver on their promises **What problems is Sona solving and how is that benefiting you?** Reducing our temporary agency reliance by advertising all shifts to the current staff, also going to get a "realtime" feedback function very soon that will allow us to realise issues quicker and look to resolve which will hopefully have a positive impact on retaining staff. There are also many other elements in production that I look forward to trialling when they become available ### 8. Well run, value for money product **Rating:** 5.0/5.0 stars **Reviewed by:** Darren B. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Sona?** It has helped so much with rota management now that we are not chasing staff for their availability, instead we are posting shifts and it is up to them to take shifts as and when. **What do you dislike about Sona?** It would be a good idea to have a drop down box for dates where you could tick all dates that the staff member will be working those hours, and click upload. With working on a rolling rota this may save time for us. **Recommendations to others considering Sona:** Saves so much time if you are dealing with a staff team on a rotation. **What problems is Sona solving and how is that benefiting you?** Rota management, as mentioned above. It is ensuring we have more time to get the rest of our work done as beforehand we would spend hours on end ensuring the rota is complete. ### 9. A good, flexible solution **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy B. | Head of Development **Reviewed Date:** July 19, 2022 **What do you like best about Sona?** The product team have worked with us to tailor the solution from its basic form to a product that meets our organisational needs, both in terms of back-end and front-end usage. **What do you dislike about Sona?** There are still a few bumps that would make Sona work better for us but there is a road map in place for these improvements to be made. **What problems is Sona solving and how is that benefiting you?** Increased visibility of shifts for our casual team of workers and ease of communication by the Coordination Team ### 10. Review of Sona **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Sona?** Friendly Interface, quick and easy to use, easy to interact with clients **What do you dislike about Sona?** It took a while to get it to the stage it's at now **What problems is Sona solving and how is that benefiting you?** It's much easier to get bank staff booked onto shifts than it was before, and this saves us money on agency - [View Sona pricing details and edition comparison](https://www.g2.com/products/sona/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+01%3A19%3A24+-0500&secure%5Bsession_id%5D=89ab89aa-e987-4b7a-8098-2499c474c3ab&secure%5Btoken%5D=28d2db31ea469167d91016019f313c4d5f9af1e424ce4634416a512a715f379c&format=llm_user) ## Sona Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing - Content Library **Generative AI** - AI Text Summarization **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Sona Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,299 reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - 4.2/5.0 (943 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,268 reviews)