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SolarWinds Worldwide LLC

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2,008 reviews
  • 24 profiles
  • 51 categories
Average star rating
4.3
#1 in 2 categories
Grid® leader
Serving customers since
1999
Profile Type
Category
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Help Desk Migration Services

171 reviews

Product Description

Help Desk Migration is a service that allows to move data from one platform to another.

Profile Name

Star Rating

1219
701
111
23
14

SolarWinds Worldwide LLC Reviews

Review Filters
Profile Name
Star Rating
1219
701
111
23
14
TK
Timothy K.
02/19/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

SWSD works well is very intuitive and offers tight integration with many of our products

The tool is well thought out and has improved our helpdesk offering. Our technicians have better visibility of tickets and deadlines and the reports provides really useful insights which aids in decisionmaking. The support offered is excellent as well.
RP
Robert P.
02/19/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Good product for legacy environment, but lacking modern features

I like the new per-Node cost model. It is also a very mature product with good coverage of historical / on-prem environments. The flexibility of alerting is great too. The product is easy to use with a lot of documentation available. Users also find it easy to use. It's easy to ingegrate due to on-prem database. Implementation is relatively easy too.
SE
Steve E.
02/19/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Fully featured helpdesk system

Very comprehensive, feature rich system. Very reliable and stable system

About

Contact

HQ Location:
Austin, TX

Social

@solarwinds

What is SolarWinds Worldwide LLC?

SolarWinds provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses.

Details

Year Founded
1999
Ownership
NYSE: SWI