Syncro has thought of everything, but their engagment with feedback is top notch. I can't think of anything I can't do with their tools. Scripting is excellent. Ticketing is top notch. It's a flexible platform that fits our business model to a tee. It's easy to use and easy to get our customers on board. I've used other services in the past and Syncro has been better and faster to use than anything else.

How easy it is to learne, it does most of what we want but without being unnecessarily over complicated.

Easy RMM config, customer and contacts setup, all quite customisable. Great integration with Splashtop and BitDefender, both of which I use extensively. Easy policy management and scripting tools backed with a selection of community scripts. Microsoft Patching and 3rd party (chocolatey) patching all works really well for this small MSP. Haven't needed customer support very often in just over a year of use but when I did it was great. It was quick and easy to setup and get going. I use it every day. Oh and the new app recently added is great too, having remote control of assets on the go is so handy sometimes.