I am a fairly new user and find that most of the time, it is a very user-friendly program. However, I have had a few things that I could not figure out on my own. The customer service/technical support is simply amazing. The issues are always addressed in a timely manner. They are explained well and often include screen shots or broken-down step by step, easy to follow instructions. I believe that their customer support and learning centers really set them apart.

The flexibility to adapt to different scenarios regardless the complexity or requirements

The connectivity with Salesfoce has been very nice to work with once set up correctly.