Ability to provide resolutions to our users without waiting for a reply from our technicians.

The best part of working with Rezolve.ai is the customer service and attention to detail. The support team is very responsive to customization requests. The onboarding was the most thorough onboarding that I have been a part of. Very detailed and the team walked us through every step. The ticketing software itself is very customizable and there are over 500 bot answers out-of-the-box.

The Rezolve.ai support system combines many great features, such as a Self-help Chat Bot, Support Ticketing System, and Workflows, into one solution making it a powerful support tool. The Rezolve Support Team is great to work with and very responsive. The implementation process was exceptional. You are assigned a Customer Success Manager who diligently manages the project from start to finish. Our implementation was a fairly complex, global solution covering several countries, separate offices and organizations, and multiple O365 tenants. We were able to give each location access to their own Ticketing, and their own Bot solutions while enabling global admins to have access to all locations for oversight and KPI reporting. Our implementation also allows for two separate support areas at each location: IT and HR. Each area has its own ticketing queue and agents. While Rezolve.ai is already a robust application as it is, they seem committed to product development continually adding new features and functionality.