ResponseTap support is great. I have monthly catch-ups with my account manager to answer any of my questions and ensure I am making the most of the product and aware of all the updates. The new insights platform gives me some great information and reports which help me assess by campaign performance.

The system is very reliable and the analytics dashboards built into the product are great. We've been able to eek out a lot of useful information and get a much better idea about our customer journey since implementing ResponseTap. The development guys are constantly adding to the feature set, and being able to listen back to calls or retrospectively add a value to a customer interaction is very helpful. On top of this, ResponseTap support is excellent. If ever you have a question about integration, new features, pulling complex reports, their telephone and email support staff are always helpful and quick to reply.

The visibility it gives me over the success of my campaigning. Being able to whittle out some of the less successful marketing strategies has help us focus in both terms of resource and budget,