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Great Tool but tough for a growing agency to scale with
89 ResponseTap Reviews
Overall Review Sentiment for ResponseTap
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It's fairly simple to set up and you can even apply the script via GTM if you're not that technically savvy. The customer service is also top notch and you never have to wait on hold for too long before someone picks up. Recently Response Tap were more than happy to come to our agency and run a training session too, which was especially useful for new starters. Review collected by and hosted on G2.com.
The interface is a little clunky at times, with different formats for a couple pages. I think they may be going through a slow upgrade which would explain this, but in the meantime it can make it a little difficult to find things if you don't know the platform that well. Review collected by and hosted on G2.com.
I like the ability to be able to create the tracking numbers attributed to different campaigns and it's easy enough to track how they're doing... Review collected by and hosted on G2.com.
The client portal is a little clumsy in areas. Not particularly obvious where to find everything however there are so many great features. Review collected by and hosted on G2.com.
Relatively straightforward to set up, and the dashboard has loads of great reports to help you understand and digest your call data, as well as options to export to incorporate with your other reporting. Smart match has also proven to be a valuable addition to the software, enabling even more data to be connected and value assigned to touch points. Review collected by and hosted on G2.com.
Not all data can be immediately exported / linked up to your other platforms such as Google Ads or Analytics, so you still need to log in and manually view/export reports to get all of the detail. Review collected by and hosted on G2.com.
The reports are easy to understand and call listening is a breeze. It's made it a lot easier for us to keep track of calls, and better attribute the work we're doing. Setup was also quick and easy. Review collected by and hosted on G2.com.
I would like it if call recordings stayed in the log for slightly longer than 30 days. It can be useful to go back over calls and often they've already been deleted. Review collected by and hosted on G2.com.
ResponseTap have been incredibly helpful in working closely with YES Glazing Solutions to provide exactly what we needed to track our offline conversions. Review collected by and hosted on G2.com.
It took a while to get used to the interface, but ResponseTap were very helpful in setting up our account and tailoring it to our needs. Review collected by and hosted on G2.com.
Very easy to set up new tracking numbers and equally easy platform to use! The reports are very insightful too and easy to download and understand. Review collected by and hosted on G2.com.
Needs get used to finding how you set up the new numbers, but as soon as someone familiarises themselves with the service, it's really easy to work with! Review collected by and hosted on G2.com.
I like the ability to create specific numbers for specific campaigns or print material so that we can track calls from each to measure ROI.
Its also great to see the calls that come through, the sources and use the data to target and drive more inbound sales calls. Integration with Google is also very good to see the specific keywords etc used Review collected by and hosted on G2.com.
Limit of 10 Static numbers but the main issue we have and why I didn't give 10 is that the call feedback doesn't work or register the sales or lead information - maybe our phone system is the issue but cant get it to work properly. Review collected by and hosted on G2.com.
The most useful thing about responsetap is the ability to track calls to the keyword level Review collected by and hosted on G2.com.
At times I find myself clicking through the different options till I find the correct place I want to be, I think the UI could have a bit of an update. Review collected by and hosted on G2.com.
