I really like the Dashboard and the amount of information that is available in one view. It's great that I can add a filter to show all of the Dashboard detail for an individual team, service topic, driver, or CSAT result. I also like the sections called Things We Do Well and Things We Can Improve - this data analysis has saved us a lot of time in deciphering the feedback ourselves. The support team was very good to work with right from the get-go. They all provide a high level of expertise in the CX field and that means I can talk to them about an issue and together we resolve it.

Resonate provide excellent communication, advice and the platform for our company to receive valuable client feedback, which we use to ensure the customer gets the highest possible customer service experience.

Understanding customer feedback. I am new so still learning.