Working with the Resonate team made it easy to implement this program within our organisation. We worked with Vereen and Joris, who provided us with guidance and support from the very beginning and well after implementation. We feel supported with the regular check-ins and updates.
I enjoy the dashboard on the resonate platform. You can see the keywords of what customers are saying we're doing well and not doing well in, providing us with quick insights to share within our organisation.
The team is fantastic, helpful and will be with you throughout the journey. The team's attention to detail is impressive, and Resonate has much to offer regarding best practices and data. The Customer Centre Stage is fantastic and provides our business with live data! The support team is very responsive and will action requests exceptionally quickly. No request is ever ignored, and this business consistently delights! This platform allows us to improve our Customer Experience, providing ongoing measurement, assisting us in identifying opportunities and protecting and building our brand health.
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