Easy reporting and and insightful to identify trends across areas to drive improvements across services. Comment and closing the loop function supports different levels of management being across all responses to ensure follow up has occurred in a timely manner. Creates transparency from customer to service and management to celebrate whats working well and identify improvements based on family feedback.

Love how easy it is to view responses and NPS from a wide range of our services, regions and states, across various date ranges. We are able to self serve and create our own reports, while Resonate has been very supportive in providing us with insights and suggestions. Resonate also offers lots of training opportunities for our front line workers to assist them to use the platform efficiently.

Resonate is a fantastic tool to gain detailed insights into our family sentiments and allows us to target areas of improvement. It's very user friendly and I enjoy looking at the daily dashboard which gives me a snap shot of how the business is performing. Support is timely and efficient in dealing with issues that may arise from time to time. I'd also like to highlight that our account manager is so personable, which enhances our overall experience and fosters a true partnership in managing our customer experience needs. Thank you to the team at Resonate!