RapidScale
28 reviews
- 1 profiles
- 5 categories
Average star rating
4.2
Serving customers since
2008
RapidScale Reviews
JD
James D.
Hands down best support team I have ever dealt with
As stated in the title Rapidscale has hands down best support team I have ever dealt with. I am the Chief Technology Officer in my organization and I have to deal with support teams constantly on a daily basis. In the 3 years I have been working with Rapidscale their support team has not seen a lot of turnover and normally the support reps know me by name when I call in. You cant ask for a better team when in comparison to companies other support teams "your just a number and a ticket."
SV
Shane V.
Corporate Travel Agent/IT Specialist at Hess Corporate TravelTremendous experience, secure and dependable VDI, managed service and 5 star support
Managed desktops, servers and email! Yet they let me do as much or as little as I want.We especially like the ability to call them for any help we need, and they jump on it and continue to work on it until completed to our satisfaction. The implementation team was incredible, very friendly and make you feel that they're your allies in anything you're trying to accomplish. They are willing to work outside of regular hours to avoid business disruption. Quick recovery with virtual desktop rollback capability and robust backup solutions. In short, I no longer have to worry about any servers going down. I no longer have to worry about desktops going down, having random problems associated with having individual PCs that while the same configuration have a "personality" of their own. We know that if we had to, we could pick up and move to a new building and could be up and running in a matter of only a few hours, because there are no physical desktops or servers to move, we could continue to work on our existing desktops with all the software we need through the Citrix login portal even while moving locations. We will also never have to worry about PC/Server upgrades again. We use Dell Wyse 5010 Thin Clients, also fully managed, which are connected to RapidScale over dual Fiber/Cable internet connections through a Citrix NetScaler (SD-WAN) on both endpoints. We previously had 25 physical PCs, 5 physical servers for domain, email and phone. With those gone and the low power consumption of Thin Clients, we're getting significant savings on energy costs and an overall reduction in noise coming from hardware throughout the office. We're finding new efficiencies and benefits we hadn't considered every day.
AA
Verified User in Accounting
About
Who is RapidScale?
Whether refreshing legacy IT systems or launching an app that will reach millions, RapidScale empowers your business with a complete set of private and public cloud solutions to simplify IT and unleash innovation. From Infrastructure as a Service to AI, RapidScale brings you the best portfolio of managed services in the industry, backed by a deep bench of certified experts holding over 400 accreditations. RapidScale has helped hundreds of customers migrate to AWS, Azure, and Google Cloud, while also helping over 2000 customers drive the complexity and administration out of IT. RapidScale makes technology your biggest competitive advantage. For more information, visit http://www.rapidscale.net.
Details
Year Founded
2008
Website
www.rapidscale.net