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Quest Software

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692 reviews
  • 51 profiles
  • 42 categories
Average star rating
4.3
Serving customers since
1987
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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441
252
51
10
4

Quest Software Reviews

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Profile Name
Star Rating
441
252
51
10
4
FD
Florian D.
01/22/2020
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Great cooperation during the migration!

We migrated 7 TB of data for one of our customer. The challenge was to just replace the shortcuts in the inbox of the user with the original email out of the enterprise vault archive. We planned it in a great cooperation and the accountability, cooperation & availability of the quadrotech involved people was great!
Warwick B.
WB
Warwick B.
IT Systems Manager at M&W Mack Ltd
01/02/2020
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Migration of On Prem Enterprise Vault to M365 Exchange

The managed service was excellent, from setup to complete, very thorough.
Darren M.
DM
Darren M.
CTO, Blue Link Associates Limited
12/15/2019
Validated Reviewer
Verified Current User
Review source: Organic

At-a-glance view of hundreds of SQL Servers

Spotlight for SQL Server Cloud provides my team with an at-a-glance view of over 120 SQL Servers. Our team keeps the heatmap dashboard visible all day, allowing them to jump on any servers that go "red". Spotlight drill-downs provide actionable insights that allow my team to solve the underlying issues in a timely manner. The greatest benefit is that problems frequently get solved before our customers even notice.

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HQ Location:
Aliso Viejo, CA

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@Quest

What is Quest Software?

At Quest, we create software solutions that simplify IT management and help customers achieve IT resilience. Our solutions maximize the value of our customers’ data performance, streamline migration and modernization processes, enhance Active Directory and Office 365 management capabilities and strengthen cybersecurity. Since 1987, we have partnered with more than 130,000 organizations, including 95 percent of the Fortune 500, to help them become data empowered, protect their identities and directories, and reduce their potential attack surface. Quest provides a broad range of service offerings to support our solutions and meet the ever-changing customer needs in an evolving enterprise IT landscape. Quest is headquartered in Aliso Viejo, California, and has more than 3,500 team members located in 39 countries.

Details

Year Founded
1987
Ownership
NYSE: DGX