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Quest Software

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692 reviews
  • 51 profiles
  • 42 categories
Average star rating
4.3
Serving customers since
1987
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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441
252
51
10
4

Quest Software Reviews

Review Filters
Profile Name
Star Rating
441
252
51
10
4
Troy S.
TS
Troy S.
Director of Education Technology
01/07/2022
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great Company, Excellent Products

While they have fantastic solutions the support team is always the most important part for me in considering a vendor. Kace does not disappoint in this area. On several occasions they have jumped in to help me out.
Mabel M.
MM
Mabel M.
Senior PeopleSoft Oracle DBA
01/06/2022
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Toad makes my job much easier

As a DBA, it saves me so much time accessing my data
Bryan M.
BM
Bryan M.
IT Systems Administrator at Encore Electric, Inc.
01/06/2022
Validated Reviewer
Verified Current User
Review source: Organic

KACE SMA is a powerful tool that has some quirks.

KACE SMA offers a solution to many of our problems like Asset Management, Software Deployment, Ticketing/Helpdesk, and Patching. While I haven't used many other RMM solutions, KACE does hit the mark on many of the services it offers; some quirks pop up as you become a more "advanced" user.

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HQ Location:
Aliso Viejo, CA

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@Quest

What is Quest Software?

At Quest, we create software solutions that simplify IT management and help customers achieve IT resilience. Our solutions maximize the value of our customers’ data performance, streamline migration and modernization processes, enhance Active Directory and Office 365 management capabilities and strengthen cybersecurity. Since 1987, we have partnered with more than 130,000 organizations, including 95 percent of the Fortune 500, to help them become data empowered, protect their identities and directories, and reduce their potential attack surface. Quest provides a broad range of service offerings to support our solutions and meet the ever-changing customer needs in an evolving enterprise IT landscape. Quest is headquartered in Aliso Viejo, California, and has more than 3,500 team members located in 39 countries.

Details

Year Founded
1987
Ownership
NYSE: DGX