There is so much but the biggest thing would be the way it works to not only track new customers but how it tracks existing customers and prompted to follow-up and shows if they are trending up or down in sales.

I have used many CRMs in previous companies and have to say this is one of the most efficient. This links to our Sage system really well so I can see all customer info within Prospect and don't have to go back and forward between systems which is really useful and saves so much time.

Every aspect from the initial welcome call, to the staff training, and the easy transition to this software system has been more beneficial than words can explain.