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ProProfs

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4.4 out of 5 stars
257 reviews
  • 11 profiles
  • 24 categories
Average star rating
4.4
Serving customers since
2009
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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Profile Name

Star Rating

193
64
8
2
2

ProProfs Reviews

Review Filters
Profile Name
Star Rating
193
64
8
2
2
Ashu R.
AR
Ashu R.
Senior SEO Associate
03/09/2022
Validated Reviewer
Review source: Organic

Loaded with robust ticketing features

|ProProfs Help Desk
ProProfs Help Desk offers great features such as chatbots, ticket prioritization, shared inboxes, internal notes, reports, automated ticket assignment, and much more. In terms of features, this tool is a great bet.
Vidushi D.
VD
Vidushi D.
SEO Executive | Product Growth | SaaS
03/08/2022
Validated Reviewer
Review source: Organic

Awesome tool for employee onboarding

|ProProfs Knowledge Base Software
ProProfs Knowledge Base is a unique tool designed keeping in mind both types of users - the ones who know how to code and the ones who are beginners or have zero knowledge of coding. My team and I fall in the second category, but despite that, we have had no difficulties while using the software. That, I would say, is something I loved about it.
Mihir C.
MC
Mihir C.
03/04/2022
Validated Reviewer
Review source: Organic

Customer Satisfaction Surveys

|ProProfs Survey Maker
The best part about ProProfs Survey Maker is its intuitive interface for designing and sharing different types of Customer Satisfaction Surveys. By adding single-click questions, images in questions options, we are able to gather more customer feedback and gauge their satisfaction level.

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HQ Location:
Los Angeles, CA

Social

@ProProfs

What is ProProfs?

ProProfs empowers users with a valuable platform to apply knowledge, helping them increase productivity, efficiency and profitability.

Details

Year Founded
2009