Prodigal provides an easy to navigate analytics platform for monitoring compliance performance. Filtering options for detecting violations on a variety of customizable parameters is made easily accessible to even those who have had limited interaction with a speech analytics platform before. Access to the call transcriptions and quick links to individual call events makes navigating calls for review an uncomplicated and streamlined process and cuts down on the time required to identify any problematic portions of the call. The prodigal team was happy to help us meet our specific analytics needs with customization of our platform to pinpoint the exact parameters we were looking for. QA scorecards were made available to our specifications and are intuitive to evaluate. The prodigal team was extremely communicative and accessible throughout the onboarding process. Reporting features are comprehensive and flexible to zero in on metrics that can be as broad or specific as our needs require. Prodigal is an easy to use one-stop shop for all our speech analytics needs.

Everything at one place .All the reports available in a snap

Navigation around the dashboard was clear and easy to learn.