There are couple of things to conisder when using skype for call center. Ineternal Communication Meetings Enabling agents to handle voice calls

While you concentrate on the expansion of your company, staff can make and receive calls from many extensions.  For hassle-free phone number administration in any nation, you can also obtain local numbers. The business version is also simple and costs $30.

PrettyMay Skype Call Recorder is extremely powerful and very affordable. The basic version is free however the call recording on that is limited to 15 minutes. The professional and business versions are $24.95 and $29.95 respectively and that is just a "one-time license fee" which is something I love. They are not trapping you in a recurring subscription. Pay them once and the tool is yours forever. This saves you a lot of money down the line.