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Press Ganey

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5 reviews
  • 3 profiles
  • 3 categories
Average star rating
2.9
Serving customers since
1985
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Press Ganey HX Platform

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PATIENT EXPERIENCE: We are the largest healthcare-centric patient experience survey vendor with the expertise and technology to help healthcare organizations utilize their data to drive strategic organizational change. With customizable surveys, real-time service recovery, a comprehensive rounding platform, and AI-driven comment analytics, no one else is more equipped to help organizations improve the patient experience by reducing patient suffering. FEATURES AND FUNCTIONALITIES: They can collect real-time patient feedback, identify patient problems, and deliver higher-quality care with a rounding platform built for patients and staff. We can help them understand the “why” behind consumer behavior using our AI-driven comment analytic technology that automatically analyzes patient comments from all channels and organizes them into meaningful dashboards and reports. MAIN VALUE: To partner with a healthcare-centric patient experience survey vendor with decades of experience and the expertise to help them utilize their survey results and guide them through strategic organizational change. We provide them with customizable surveys with the data and thought leadership to help them create the most optimal surveys for their organization. POSITION: Our thought leadership, healthcare-centric approach, and premier benchmarking capabilities set us apart from our competitors who are either more agnostic or take a more self-service approach to their products rather than hands-on guidance

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Press Ganey Reviews

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Profile Name
Star Rating
3
3
1
0
2
Angela M.
AM
Angela M.
Director of Clinical Quality and Procurement (Clinical Operations) at Advantia Health
07/15/2020
Validated Reviewer
Review source: G2 invite
Incentivized Review

Binary Fountain is a great online reputation management system!

I like how it aggregates most reviews left by customers online and provides insights on negative review trends to help us improve patient referrals and online reputation. There are multiple reports you can run which include pie chars and graph charts to help show online reputation.
Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
08/24/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI

Interesting tool

I really like the ease of use of this application. In a moment, I can see what my patients think of me, which helps me improve my medical practice. It is very simple and centralizes other review sites.
Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
06/02/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

Flexible COTS product for healthcare.

Great user interface that is easy to use.

About

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HQ Location:
South Bend, US

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@PressGaney

What is Press Ganey?

Press Ganey is a service provider of patient experience measurement, performance analytics, and advisory services for healthcare organizations. Founded in 1985, the company is renowned for its innovative solutions that help healthcare providers improve the safety, quality, and experience of care. Press Ganey's services include patient and employee engagement surveys, consulting on clinical and operational performance, and advanced analytics tools. Their comprehensive approach aids hospitals and medical practices in enhancing patient satisfaction and outcomes while promoting organizational efficiency.

Details

Year Founded
1985