We've used Podium for several years now. We like that it's easy to use for different members of our customer support team. We have agent on a daily basis utlitizing the mobile app and web version. We've recently begun using the voice feature to take calls from our customers as well. Overall, it serves our customers well and think the the value for unlimited texts and users is hard to beat.

Immediate notification of reviews and messages

I like that I get the notifications to my email during those times where work gets busy and I tend to forget to take a look at Podium!