I love how proactive our implementation and support teams have been - even the few times they don't know the answer off the bat. They are solution oriented. They really are knowledgeable of their software (front and back) and of benefits. The implementation allowed us to input all the rules we needed in our plans - something we didn't have with a previous vendor. Which resulted in easier billing! I feel like I can trust all the information in the system.

The biggest upside to using Plansource is the ease of use for our employees - from the portal to the contact center, I know our employees are getting correct information in a timely manner. The most important thing when choosing a benefit platform was the employee experience.

Plan Source benefit admin system is a wonderful system to use. Very easy to use, easy set up and the team is wonderful to work with.