I immediately was taken by the complete devotion of the sales team to making this a true partnership and not just another sale on the books!

• Paradox exceeded my expectations wildly in all ways. As a corporate practitioner who owned the buying decision for a massive global quick-service restaurant, I selected Paradox because of the passion, innovative vision, and sheer brilliance of the founder. Without question, I believed that the Paradox team could do what many might think is impossible, and bring to life more than I had set out to do. Upon hearing more about what was on their product roadmap, I was inspired and knew that this is what we needed to do in order to not only catch up from our ineffective, antiquated tools and counter-intuitive clunky recruiting and onboarding processes but to leapfrog ahead of the pack for an undeniable competitive advantage. Within six months of our initial discussion, a robust prototype was live and in test within a hundred or so company-owned restaurants. What became obvious as we listened to the hiring managers in the pilot was that we were just scratching the surface on the art of the possible. As a result, we iterated and expanded the solution to go far beyond that of an offer to include automated onboarding (tax forms, pay card/direct deposit info, uniform size, and WOTC). The enthusiasm in the field and across the franchisee population was electric and the demand grew to the point that we had hundreds of franchisees and their thousands of restaurants on our pilot waitlist. Within a year of our initial “what if” conversation, the solution is in approximately 10,000 locations. • Some tech companies may shy away from a franchised organization due to the complexity and the decentralization. Paradox was tasked with meeting the high level of scrutiny from a Fortune 100 (legal, security, IT, etc) as well as connecting and building trusted business relationships with small and mid-sized business owners across the country, carrying paper and providing training and customer support. • This was an incredibly collaborative process to tailor solutions to meet use cases. The solutions team truly did shepherd through a discovery process and developed a solution with simplicity and end-user experience top of mind. This was not a product pitch and a yes or no buying decision. • I learned a lot along the way about how to approach – what is configuration vs development, as the team walked me through how best to approach to get quick wins and reliability without a tedious and time-consuming solution that brought unnecessary complexity and little to no lift in experience or impact. • The experience with the solutions team not only broadened and deepened my understanding of tech and its power, but also modeled true agility as we iterated, and engaged end users for input and refinement. • Never felt “sold” or “account managed” – the sales team understands TA and recruiting as well as technology. The tech team knows TA and recruiting, and provides incredible customer service and in fact piqued my interest in broader offerings. • Paradox was recognized by Human Resource Executive as one of the Best HR Products of 2019 for their AI Recruiting Platform Olivia Hire for Restaurant and Retail. Paradox is also celebrated by the thousands of hiring managers across the country for giving them back hours of time each week, helping them staff their restaurants, reduce their stress, not to mention reduce time to hire from weeks to just a few days.

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